Code of Conduct for the Supply of Electricity to Small Use Customers

EVE (Eglinton Village Energy) must comply with the Code of Conduct for the Supply of Electricity to Small Use Customers. The code sets out our obligations to you in respect of marketing, tariffs, billing, payments and disconnections, among other matters.

The Code of Conduct for the Supply of Electricity to Small Use Customers regulates and controls the conduct of retailers, distributors and electricity marketing agents who supply electricity to residential and small business customers. The Code was developed to protect the interests of customers who generally have little or no market power. For this reason, the Code only applies to residential and small business customers who consume no more than 160 MWh of electricity per annum. This equates to an annual electricity bill of approximately $40,000.

The code can be found here - https://www.erawa.com.au/electricity/electricity-licensing/code-of-conduct-for-the-supply-of-electricity-to-small-use-customers