There are currently no Alerts at Ocean Reef Renewable Energy. Call 1800 XXX XXX (our 24/7 Hotline) to report a Fault or Outage.
Emergencies & Outages
As an Ocean Reef Renewable Energy customer, it is important that you understand what action/s you need to take to manage an Emergency or Outage.
Emergencies
If you are in a life-threatening emergency, please call Emergency Services on 000.
After you have contacted Emergency Services, please contact our 24/7 Faults & Outages Hotline on 1800 XXX XXX to report the emergency.
We will always prioritize power restoration for Life Support customers, and Critical Load businesses (emergency services, hospitals and similar). We recommend that these customers and businesses have a comprehensive plan in place for outages.
Planned Power Outages
Occasionally we need to conduct a planned power outage to carry out repairs, maintenance or network upgrades. This means we need to turn the power off to your home or business.
We will provide three business days' notice to Life Support customers as per the Standard Form Contract, unless it is an emergency.
We post information on the Alert page of our website with updates on restoration times, where available.
Unplanned Power Outages
Unplanned power outages occur when there is extreme weather, fallen trees, vandalism, damage to infrastructure or similar unforeseen reasons. In these situations, we are unable to let you know your power will be off ahead of the outage.
If we cannot restore the power remotely, or if it is not safe to do so, our crew will need to inspect the situation, ensure everything is safe, and then repair the issue. This can take time, especially if there is extreme weather.
You can call 1800 920 062 to check for updates on your outage or visit the Alert Page on our website.
Note: We rely on the South West Interconnected System (SWIS), and if there is an outage with the SWIS then we also have an outage.
Outage Preparation
Below are some suggested actions you can take before, during or after an outage (if the outage is unplanned, some of these actions may not be applicable).
| Outage Stage | Recommended Action |
|---|---|
| Before the Outage... | Create a comprehensive plan towards managing Outages, particularly if you are a Life Support customer or Critical Load business. Everyone should have an Outage Plan prepared, and we recommend including some of the below actions into your custom plan. |
| Try to keep the fridge and freezer doors closed as much as possible when the power is off. Visit the HealthyWA website for further information. | |
| Try to cool or heat your home or business comfortably ahead of the Outage and try to keep doors and windows closed to prevent a quick change in temperature. | |
| You may still be able to access the internet via data connection on your mobile phone. This will be helpful for checking Outage updates on the Ocean Reef Renewable Energy website. | |
| Alarm systems, lifts, garage doors and similar, may not operate during the power Outage so you may need to arrange a back-up battery or learn how to operate these systems manually. | |
| Check the Bureau of Meteorology website (http://www.bom.gov.au/wa/warnings/) for weather warnings issued for Western Australia. This may assist in tracking for potential Outages. | |
| Check the WA Department of Fire & Emergency Services website (https://www.emergency.wa.gov.au/) for weather warnings and issues in Western Australia. This may assist in tracking for potential Outages. | |
| Keep emergency phone numbers handy. This includes family, friends, your doctor, emergency services, and our Faults & Outages Hotline number. Have your phone available and charged ahead of an Outage if possible. | |
| Be prepared to leave your home should an extended Outage occur. This may include packing a temporary travel bag with essentials. | |
| Know the location of your nearest Hospital. | |
| Have an alternate power source such as a generator or battery system. | |
| Have a Torch or Radio that is battery operated with spare batteries. | |
| During the Outage... | Refer to your pre-prepared Outage Plan and implement as many actions as possible. |
| For updates on your Outage, check the Ocean Reef Renewable Energy website or call us on our Fault & Outage Hotline on 1800 920 062. | |
| Check if your neighbours have power. This may indicate if the Outage is isolated to your home or premise, or if the Outage has been resolved. | |
| After the Outage... | Reset your appliances. |
| Make sure safety switches including RCD's are all in the 'on' position. | |
| If you suspect an appliance or piece of equipment has been damaged, use a licenced electrician to check these - do not check yourself. | |
| Review your Outage Plan for any improvements. |