There are currently no Alerts at Ocean Reef Renewable Energy. Call 1800 XXX XXX (our 24/7 Hotline) to report a Fault or Outage.
Life Support
We understand that staying connected is crucial for our Life Support customers.
If someone at your home/premise (or someone you care for) uses Life Support equipment, please let us know as soon as possible to ensure you are registered.
Step 1 - Notification
Notify us, by either:
- Completing this webform or
- Calling us on 08 9416 2026
Submit your details below, and one of our Ocean Reef Renewable Energy Team members will be in touch with you shortly.
Step 2
Wait for our Ocean Reef Renewable Energy Team to contact you.
- If you have not heard from our Ocean Reef Renewable Energy Team within 24 hours of notifying us, call 08 9416 2026
- The Ocean Reef Renewable Energy Team will issue you with a Life Support Registration Pack
- Follow the instructions in the Life Support Registration Pack
Power outages
Due to upgrades or maintenance, there can be times when a planned power outage is necessary.
There may also be times where an unplanned power outage occurs due to unforeseen circumstances, such as extreme weather.
If you have registered with us, letting us know that you have Life Support equipment at your property, we will inform you ahead of any planned outages so you can prepare.
We will always prioritize power restoration for Life Support customers.
Power outage preparation
We recommend that you have a conversation with your medical team to put a comprehensive plan in place for outages. You may want to consider some of the following as part of this conversation:
- If you are in a life-threatening situation, call 000.
- Know the details of your nearest hospital.
- Keep up to date records of your emergency contacts.
- Have an alternate life support machine power-source ready, such as a generator or battery.
- Always keep your mobile phone charged for communication.
- Contact our emergency line on 1800 920 062.
- Store a torch with batteries in a convenient location.
Life Support Customer Responsibilities
You must:
- Immediately notify us if the Life Support equipment is no longer required at the registered address.
- Immediately notify us if any of the contact details for either the Life Support Account Holder or Patient change.
- Renew your Life Support Registration without medical certification annually through the above process.
- Renew your Life Support Registration with medical certification annually through the above process.
Our Life Support Commitments
Here at Ocean Reef Renewable Energy, we have additional commitments to support our Life Support customers.
- We will always use our best endeavours to restore interrupted supply of electricity as soon as possible.
- We will not undertake a planned interruption of your supply of electricity unless we have provided you with 3 business days’ written notice.
- We will complete requested Quality Investigations within 20 working days.
- We will conduct Life Support Registration checks with you periodically (once a year) to confirm that your information and registration remain current.
- We will provide you 3 months from the date of the check request to confirm that your information and registration remain current.
- If you fail to respond after 3 months, we will attempt to contact you again on two further occasions (10 business days apart).
- If these attempts are unsuccessful, we will deregister your address.
- We will always ensure our Emergency line (1800 XXX XXX) is available to contact 24/7, in case you experience a fault with your electricity supply.
- We will always ensure our General Enquiries line (08 9416 2026) is available to contact during business hours to discuss or update your Life Support details.
Life Support Equipment Electricity Subsidy
You may be eligible for the Life Support Equipment Electricity Subsidy Scheme with the Office of State Revenue (OSR) depending on the type of life support equipment you use.
Visit www.finance.wa.gov.au or phone the Energy Subsidies enquiry line on (08) 9262 1373 for more information.