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Payment Extensions & Plans
We have a range of options available to support you with your bill payments.
If you need help, we’re here to assist you. Please contact us as soon as possible so we can help you with your bill payments.
Payment Extensions
If you need more time to pay your bill, and you want to move the bill payment due date to a later date, this is called a Payment Extension.
Payment Plans
If you want to split your bill payment amount into a series of smaller payments, over an agreed time period, this is called a Payment Plan.
Contact the Ocean Reef Renewable Energy Team to arrange a Payment Extension or Plan on 08 9416 2026.
If you are experiencing Financial Hardship, please visit our Financial Hardship page for more information.
If you are experiencing Family & Domestic Violence, please visit our Family & Domestic Violence page for more information.
Please also visit our Concession page, and Energy Saving Tips page for additional bill assistance.